• Bachelor's degree or equivalent
• Professional working proficiency with strong written and verbal communication skills in English, other languages will be a plus
• Previous experience in an Administrative or Customer Service role
• Great organizational skills and attention to detail
• Ability to prioritize and work with tight deadlines to produce high quality and volume at a fast pace
• Positive attitude and ability to maintain professionalism at all times
• Good knowledge of MS Office

• Fluency in Portuguese and English, with the ability to communicate effectively both written and verbally to all levels in business.
• Graduation Degree ;
• Experience in Digital Marketing Agency is a plus;

• Previous experience in operations/ Leadership
• Graduation Degree (Plus)
• Experience in managing or coordinating teams;
• Computer skills (Excel is a must) and good ability to use different tools simultaneously;
• Good communication and argumentation skills;
• Fluency in Portuguese and English, with the ability to communicate effectively both written and verbally to all levels in business.
• Experience in Tech is a big plus;

Customer Support Agents

Trainer

Team Leader

Recruiter

Project Manager

with:

• Contacting new and existing clients (Agencies or Advertisers) via telephone, chat, and email on a daily basis, identifying sales opportunities and providing these businesses with the best solution for their business goal.
• Manage a portfolio (book of business) of SMB clients with responsibility of growing revenue for their business.
• Research and discover fundamental understanding of verticals/markets industry and client business models.
• Experienced and well versed with local business nuances to customize the experience for local advertisers.
• Identify sales opportunities and provide clients tailored solutions to meet their goals       What do you need to suceed?   
• Fluent  English ( any other language is plus specially (Spanish, Italian, German, Dutch and Czech)
•  At least 1 year of experience working in relationship Sales, Ad Sales or Digital marketing.
• Highly motivated and goal-oriented
• Great communication          Submit CV

Project for IGaming Company

• Identify and assess customers' needs to achieve satisfaction

• Build sustainable relationships and trust with customer accounts through open and interactive communication

• Meet personal/customer service team sales targets and call handling quotas
  

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Go above and beyond when engaging customers

• Promoting a "Safer Gaming" philosophy.

• Generate sales leads

• Take the extra mile to engage customer                                       What do you need to suceed?

• Strong phone contact handling skills and active listening
  

• Portuguese Native and English fluency

• Excellent communication and presentation skills

• Customer orientation and ability to adapt/respond to different types of characters
  

• Familiarity with CRM systems and practices
  

• Proven customer service experience handling VIP Clients

• Maintain accurate and up-to-date records of customer interactions, ensuring proper documentation and follow-up actions.
  
• Interact with customers, clearly articulating the features, advantages, and benefits of our offerings;
• Achieve or exceed individual goals related to monthly targets, setting appointments, and booking conversions;
• Build relationships with customers, understand their needs, and provide personalized solutions to generate leads and drive sales; What do you need to suceed?
• Languages: Portuguese and English
• Personal organization and stress management;
• Responsible;
• Strong persuasion and negotiation skills to influence customer decisions;
• Full and immediate availability;
• Previous experience in the role, 1 year or more of telemarketing experience;

• Communicate with customers via phone, chat & e-mail
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide and maintain strong, professional relationships with all partners and show empathy at all time.                               What do you need to suceed?
• Fluency in Native Portuguese
• Very good communication skills in English
• Exceptional communication & soft skills, as well as problem-solving skills
• Computer knowledge/tech savviness
• Resourceful, able to multitask
• Thrive as a team player in a fast-paced, high-energy, change-oriented environment

• Communicate with customers via phone, chat & e-mail
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction;
• Provide and maintain strong, professional relationships with all partners and show empathy at all time.                               What do you need to suceed?
• Native Portuguese
• Exceptional communication & soft skills, as well as problem-solving skills
• Available to work on weekends and night shifts;      

• To proactively engage with players via outbound calls, providing assistance with site usage to boost activity, retention, and reactivation rates.
• Making daily outbound calls and follow ups
• Assisting new players/ new accounts 
• Working with your team leader to ensure all targets are understood.                            What do you need to suceed? 
• An energetic passion for customer service and sales
• A comfort in striking up conversations whilst confidently promoting the companys' sites, products and promotions.
• A drive to reach targets and overachieve on a daily basis
• Able to communicate in Native Portuguese and English ( Basic)
• An understanding of Forex, Casino, IGaming ( Plus)